De Naults True Value Hardware #8 at 975 Carlsbad Village Drive, Carlsbad, California.

I have shopped at De Naults for years and have had positive experiences. However, today they lost me as a customer. I bought a bike lock for my grandson yesterday and spent a total of $100.00 on it and other household items. Today he used it successfully 3 times but ran into trouble when he couldn't unlock it at the 7-11 nearby. My grandson, son-in-law and I were treated very rudely as we tried to problem solve. I drive by Lowe's and Home Depot every day on my way home from work, but choose to support local businesses. What a missed opportunity for De Naults to support the local community that supports them and keeps them in business. That would have been a positive story that would have been repeated as much as this negative experience will be and with quite a different result. I live in the Village and all my friends and neighbors shop at De Naults. Believe me, they will hear about my experience today. And I guarantee Home Depot's response to us would have been quite different. We will be loyal customers of Home Depot exclusively from now on. Oh, and by the way, De Naults, as a family we have over 50 years of retail experience and know what true customer service is!