Courtyard by Marriott San Diego Carlsbad/McClellan-Palomar Airport at 5835 Owens Avenue, Carlsbad, California.

This location of Courtyard by Marriott overbooked and failed to honor my prepaid booking. The staff member was incompetent at handling the situation and was impossible to understand. ...Simply mumbled. He supposedly booked me at another hotel, but in fact the other hotel only had a name on a post-it. Their front desk was closed. Courtyard said they would reimburse me for the ride share to the other hotel and that the other hotel was coverage. This was total BS. Andres/Andy wasted my time and made a bad situation worse. Managers Garrett Brooks, Stephen Hopkins, need to go back to hospitality school. I would recommend booking elsewhere. I refunded the complete reservation and booked at a different hotel after wasting 2 hours between 12am - 2am.